Chang’s research interests focus on the area of pragmatic and effective communication in academic and commercial environments, particularly in a cross-cultural setting. 

Chang taught English enhancement and cross-culture communication classes at Shanghai Jiao Tong University for the last couple years. Before that she worked as a risk management consultant and risk communication trainer for companies in Europe, Israel and China. 

Chang has a B.A. in communication studies from University of California, Los Angeles and an M.A. in the same discipline from Stanford University.